Returns and Exchanges

We at Peter Millar would like for you to be entirely satisfied with your purchase. We will gladly accept a return of items that are in new condition with original tags. Items eligible for return cannot be washed, worn, or altered. Please note that we are unable to accept returns of items purchased from Peter Millar stores or third-party retailers (Nordstrom, Neiman Marcus, golf shops, or specialty retail stores).

Full Price Merchandise must be returned within 30 days of the order date to be eligible for a refund. The refund will be applied to the original method of payment.

Holiday Policy Extension: Due to potential shipping delays from carriers, Peter Millar will be extending its Return Policy during the holiday shopping period. Full-Price Merchandise purchased between 1 November, 2024 and 20 December, 2024 must be returned within 90 days of the order date to receive a refund or exchange. We want you to shop with confidence while allowing gift recipients the proper time to return or exchange items if needed.

Sale-Price Merchandise must be returned within 30 days of the order date to be eligible for a refund. The refund will be applied to the original method of payment.

Items Not Eligible for Return: Custom embroidered items (Ryder Cup) and underwear are not eligible for returns or exchanges.

How to Make a Return from GB

Using the form provided inside your original parcel:

  1. Please note down which item(s) you’d like to return in the blank section below & include the return reason code.

    Include this form inside your return parcel.

  2. Post your parcel using one of the below options:

    Option 1: Please use the prepaid DPD label included, peel the label off & stick it on the parcel, removing or covering any old labels. Visit dpd.co.uk/pickuplocator to find your nearest Pickup shop & drop off your parcel when convenient, you'll then be given a receipt for tracking purposes.

    Option 2: Alternatively, please take your parcel to a local Post Office and post it to the address at the bottom of this page.*

    *Please note: the cost of this service will not be covered by us

How to Make a Return from EU

Using the form provided inside your original parcel:

  1. Please note down which item(s) you would like to return in the blank section and include the return reason code.
    Include the return form inside your parcel.
  2. To print your return label, please visit: https://petermillar.returns.dhlexpresscommerce.com/
  3. Please enter the Order Number (e.g. PMUK-01012345), followed by the email address that you placed your order with. Screenshot of step 1 of the digital return form.
  4. Click Start Return
    1. Tick the box next to the item you would like to return,
    2. Select the quantity you will be returning,
    3. Select from the drop-down menu the reason for returning the goods.

To finalize your return, please select the return method:

Courier Pickup: (if selecting this option choose the time you'd like your return to be collected)

Click generate label, print the return label, and attach to the packaged item, ready for pickup by the courier.

Drop-off at available service point:

Print the return label, attach to the packaged item, and drop off to a DHL service point.

Click Find a Service Point location to drop off too.

As a reminder, please complete and include the EU return form inside your return parcel.

If you’ve lost your return form and wish to make a return, please download and print a return form:

Returns Address

Peter Millar UK – Web Returns
Falcon House
7 Delaware Drive
Tongwell
Milton Keynes
MK15 8HG

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you a confirmation email.

Sale Items: Please note, that for items purchased in sale, we are happy to process an exchange at the sale price.

Exchangeability: You may exchange an item for the same item/style number in a different colour and/or size only. If you would like a different item/style number, please process as a return, and place a new order for the desired item.

Please complete the return form on the back of the packing list, making sure to note that you would like an exchange and the required size. Once the return is back with us, we will check to ensure the required exchange size is available and process the exchange. In the case the size you require is not available, a refund will be processed, and a confirmation email will be sent to you.

Defective Items

If the item you received was defective, please contact a Peter Millar Customer Care Representative at +44 (0) 1908 048171 or concierge@petermillar.co.uk